Abstract
This research project explores the role of leadership in promoting diversity and inclusion within the United States hotel industry. The study examines how leaders can effectively navigate and manage a diverse workforce by focusing on intercultural leadership. Through a case study featuring interviews with organizational leaders and employees, the research assesses the impact of leadership strategies on employee engagement, organizational culture, and overall productivity at a mid-sized chain hotel in a county in Virginia. The findings should provide practical insights for leaders fostering inclusive environments that value cultural differences, ultimately improving hotel performance and employee satisfaction.
Presenters
Kayla EdmondsStudent, Hospitality Management, Virginia State University, Virginia, United States Ivan Turnipseed
Professor, Hospitality Management, Virgnia State University, Pennsylvania, United States
Details
Presentation Type
Paper Presentation in a Themed Session
Theme
KEYWORDS
Diversity, Employee Engagement, Hotels, Inclusion, Intercultural Communication, Leadership, Organizational Culture
