Eighteenth International Conference on the Inclusive Museum

Abstract

Government fiscal austerity often exacerbates social needs while reducing support service access. Consequently, public library staff respond not only to individuals seeking information but also to those requiring increased psychosocial support. Public libraries are rare spaces that continue to promote social connectedness and thus present an opportunity for transdisciplinary exploration of public libraries, psychosocial needs in austere times. This study explores public libraries as potential sites for “social working” by examining library stakeholders’ lived experiences. Data was collected from five urban Canadian libraries in three stages: (1) analysis of social media posts from libraries before and after the pandemic declaration; (2) survey responses from 161 frontline library staff; and (3) interviews and focus groups with 25 library workers and administrators. Qualitative and quantitative data were analyzed using NVivo, and SPSS, respectively. Key insights emerged from all stages. Libraries quickly adapted to meet the needs of their communities, particularly during the pandemic. Survey data highlighted the importance of both structured and unstructured support, but also revealed gaps in programming and staff training, particularly in psychosocial support. Disconnects between institutional policies and frontline staff needs were also evident and further emphasized in the interview findings. Implications: This research highlights the potential for collaboration between librarians and social workers to enhance community-responsive programming. Inter-professional initiatives could provide more accessible and sustainable services, but require a considered, glocal approach to professional possibilities and scopes of practice. Continued research will inform the development of inter-professional best practices for social work and public libraries.