Abstract

This investigation examines disparities in student satisfaction pertaining to housing facilities and services on the basis of gender within the context of Indonesia. Employing the Kano model as a framework for evaluating user satisfaction, the study scrutinizes data collected from a cohort of 214 students residing in the Polytechnic of Public Works dormitory situated in Semarang, Indonesia. These findings construct Kano model with five scales questionnaire design. The results indicate high overall satisfaction for both genders, but female students reported higher satisfaction levels, particularly with prayer rooms, CCTV, and healthcare services. Using independent samples t-tests, the analysis revealed generally high satisfaction levels among both male and female students; however, female students consistently reported higher satisfaction in areas related to hygiene, study, and food services. Statistically significant gender-based differences were found in satisfaction with the canteen and prayer rooms, where female students demonstrated notably higher satisfaction. Additionally, services linked to safety, healthcare, and administrative support—such as security, CCTV, healthcare kits, and dormitory management—also showed significantly higher satisfaction among female students. Conversely, amenities such as the lift, garden, and generator set exhibited minimal gender-based variation, suggesting shared expectations across genders. By addressing these aspects, institutions can promote equitable and inclusive living spaces that support student well-being and academic success.